We offer a 30-day money-back guarantee on all footwear. Items must be unused, in original condition, and returned with all packaging.

Orders are processed in 1–3 business days and typically arrive in 10–25 business days for Australia and New Zealand. Delays may occur due to customs or carrier issues.

You can request a return by emailing liyan689689@gmail.com or using our Contact Us page. Include your name, order number, and reason for return. Refunds are processed after we receive and inspect your item.

If your shoes arrive damaged, faulty, or incorrect, or you have any issue with fit or quality, contact us immediately. We’ll resolve it at no cost to you.